Privacy policy

This policy explains how Fresh Carpet Cleaning Brisbane (“Fresh”, “we”, “us”) handles personal information collected through freshcarpetclean.com.au, by phone and when we provide cleaning services.

What we collect

• Contact details you give us: name, mobile number, email address and suburb
• Job details: the service you need, rooms or items, concerns, preferred dates and notes
• Photos you choose to upload with a quote request
• For bookings: the service address and any access instructions
• Website usage data, such as pages visited and the ad or link that brought you here, collected through cookies and analytics tools

How we use it

• To prepare and send your quote, and to arrange and carry out your clean
• To contact you about your booking, invoice or any follow-up
• To understand how people find and use the website so we can improve it and our advertising

We do not sell your personal information.

Who we share it with

We use trusted service providers to run the business, such as website hosting, email delivery, analytics and advertising platforms. They only receive what they need to provide their service to us. We may also disclose information where the law requires it.

Cookies and analytics

The website may use tools such as Google Analytics, Google Ads, Microsoft Clarity and the Meta Pixel to measure visits and advertising. These tools use cookies and similar technologies. You can block or delete cookies in your browser settings, and opt out of personalised ads in your Google and Meta account settings.

Storage and security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Some of our service providers may store data outside Australia.

Access and correction

You can ask to see or correct the personal information we hold about you. Contact us using the details below and we will respond within a reasonable time.

Complaints

If you have a privacy concern, contact us first so we can try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact

Phone (07) 2140 2377.